Contact IT Support

Need help with your university account or services? We're here for you — online and on campus.

When contacting us, please include your full name, username (e.g. AB12CD), and a brief description of the issue.

We can help with:

Get face-to-face help on campus — no appointment needed during our walk-in hours:

Monday – Friday 11:00 AM – 1:00 PM

Peter Marsh Library (next to the Out of Hours entrance)

Prefer to book a time that suits you?

Appointments available between 09:30 AM – 3:30 PM

Available during term time only. Closed on Bank Holidays and University closures.

We recommend submitting your query via the IT Support form for the fastest and most efficient assistance.

However, if you prefer to contact us by email or phone, here’s how:

For email queries, please include the following details:

Send your email to:

itsupport@bolton.ac.uk

For more urgent enquiries, you can call us at:

+44 (0) 1204 903444

Available between 08:45am - 17:00 (excluding bank holidays and University closure).

We’ll help resolve your issue as quickly as possible.

Please be ready to provide your username and a brief description of the problem.

Use the form below to contact us directly. We aim to respond as quickly as possible.