Frequently Asked Questions
If you have questions about using your personal device to access University resources, this section will help answer common concerns and guide you through the process.
Should I register my personal PC or laptop?
If you wish to use your personal device to access corporate data—such as University email, Teams, files, or information systems—it must be registered with the University’s Mobile Device Management (MDM) service.
By registering your personal device, IT can:
- View installed apps (both corporate and personal) on your laptop or PC
- Check your device settings and security compliance
- Identify the device location via IP address
- Remotely wipe (factory reset) the device if necessary (e.g., in the event of loss or theft)
The University cannot:
- View contents of your personal files (e.g., documents, photos)
- Access personal emails or passwords
- Track web browsing (unless done through the University network)
Important: Only register your personal PC or laptop if you are comfortable with these terms.
Why do I need to register my device?
The MDM service ensures that any device accessing University data is secure—with up-to-date security patches and protections—to prevent data loss, breaches, or corruption.
If a device does not meet the required standards, it will be blocked from accessing corporate data.
Do I have to use my own device?
No. Using your personal device is optional and offered as a convenience.
As a University employee, you are entitled to use a University-issued PC or laptop to carry out your work.
- Mobile or hybrid workers should be issued a University-managed laptop.
- On-campus staff may prefer a desktop PC with external screens and peripherals.
Due to budget constraints staff can choose either a desktop of a laptop. The University will provide a screen, keyboard and mouse for laptop workers on campus.
Additional options:
- Variable Hours Tutors may borrow a staff laptop from the Library for the duration of their engagement.
- Occasional laptop users can request a short-term loan device from the Library.
What if I’m not a University employee?
Non-employees receive only limited access to University services and data unless there is a specific contractual agreement.
If you work for a partner organisation:
- A formal data sharing agreement must be in place.
- Your organisation is expected to meet Cyber Essentials standards, just like the University.
- The device provided by your organisation must also meet these standards.
- You do not need to register this device with the University.
My device is compliant and registered, but I still receive an access error. What should I do?
Some devices—due to differing versions, settings, or antivirus software—may appear compliant but still be denied access by the MDM.
Please Contact IT Support. They will assess the issue and advise on possible solutions.
Note: While we strive to support access, we rely on Microsoft’s security framework and cannot guarantee compatibility in all cases.
Can I de-register my personal device?
Yes. Contact IT Support to revoke registration.
Once de-registered, the University will no longer be able to manage or remotely wipe your device.