To meet Cyber Essentials certification (a requirement for SFA funding), the University is introducing additional cybersecurity protections.
These changes apply only to staff accessing University email or data from personal devices (e.g., home computers, laptops).
Target switch-on date: 22nd April 2025
What do I need to do?
If you are a staff member and you access University resources (e.g., Outlook, OneDrive, Word) from a personal Windows or Mac computer, please follow the steps below:
- Install the Company Portal app from the Microsoft Store
- Watch the setup video:
If you access university email or data (e.g., via Outlook, OneDrive, Word, etc.) from a personal Windows or Mac computer, you’ll need to:
- Be running a supported OS with up-to-date security patches:
- -Windows 10 22H2 or Windows 11
- -macOS Ventura (13.7 or newer)
- Have antivirus (eg Windows Defender) running
- Use approved apps (like Outlook, Word, Excel, Edge)
Troubleshooting
If you're encountering an error when accessing company resources from your personal device, follow the steps below to troubleshoot and resolve the issue.
What it means: Your device does not meet the security or compliance standards required by your organization.
- Update your device: Ensure your operating system (OS) is up-to-date.
- Set up a secure password: Use a strong password, PIN, or enable biometric authentication (fingerprint, face recognition).
- Check MDM Enrollment: Confirm your device is enrolled in your company’s Mobile Device Management (MDM) system, like Microsoft Intune.
What it means: There is an issue with your connection to company resources. This could be due to a network issue or restrictions based on your location or device type.
- Check your internet connection: Make sure you're connected to Wi-Fi or cellular data.
- Verify VPN: If your company uses a VPN, ensure it’s connected.
- Confirm access permissions: Access may be restricted based on your location or device type. Contact IT support if necessary.
What it means: You can access some resources, but additional actions are needed to fully comply with security policies.
- Install updates: Make sure your software and apps are up-to-date.
- Complete required actions: Follow any prompts to set up multi-factor authentication (MFA) or install company-required apps.
- Re-enroll your device: Follow the steps to re-enroll your device in the MDM system.
What it means: Your device cannot connect to the internet, preventing access to company resources.
- Reconnect to the internet: Ensure your device is connected to a reliable Wi-Fi network or mobile data.
- Restart your device: A quick restart can help fix connection issues.
- Check your VPN: If using a VPN, disconnect and reconnect to stabilize the connection.
- Reset network settings: Resetting your network settings may help fix persistent issues.
Further Support
If you’re unsure whether your device is compliant or need help updating it, contact the IT Service Desk: