If you're encountering an error when accessing company resources from your personal device, follow the steps below to troubleshoot and resolve the issue.

What it means: Your device does not meet the security or compliance standards required by your organization.

1. Update your device: Ensure your operating system (OS) is up-to-date.
2. Set up a secure password: Use a strong password, PIN, or enable biometric authentication (fingerprint, face recognition).
3. Check MDM Enrollment: Confirm your device is enrolled in your company’s Mobile Device Management (MDM) system, like Microsoft Intune.
   
   

What it means: There is an issue with your connection to company resources. This could be due to a network issue or restrictions based on your location or device type.

1. Check your internet connection: Make sure you're connected to Wi-Fi or cellular data.
2. Verify VPN: If your company uses a VPN, ensure it’s connected.
3. Confirm access permissions: Access may be restricted based on your location or device type. Contact IT support if necessary.
   
   

What it means: You can access some resources, but additional actions are needed to fully comply with security policies.

1. Install updates: Make sure your software and apps are up-to-date.
2. Complete required actions: Follow any prompts to set up multi-factor authentication (MFA) or install company-required apps.
3. Re-enroll your device: Follow the steps to re-enroll your device in the MDM system.
   
   

What it means: Your device cannot connect to the internet, preventing access to company resources.

1. Reconnect to the internet: Ensure your device is connected to a reliable Wi-Fi network or mobile data.
2. Restart your device: A quick restart can help fix connection issues.
3. Check your VPN: If using a VPN, disconnect and reconnect to stabilize the connection.
4. Reset network settings: Resetting your network settings may help fix persistent issues.