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IT Support

University of Bolton IT Support

Current Student Support

Access the IT Support Portal

Whether it's accessing your account or using online resources, we are here to assist you.

Below are some common IT issues that students face and the support options available to help resolve them.

Applicant Support

If you are applying for a course and have forgotten your password, please click here to use the password reset tool to regain access to your account.

If you're still experiencing issues, please contact the appropriate department for further assistance:

Home ApplicantsInternational Applicants
+44 (0) 1204 903394
admissions-team@bolton.ac.uk		 +44 (0) 1204 903110
global@bolton.ac.uk
South Asian Bolton Office Middle East & Central Asia Africa Branch Office
+44 (0) 1204 936782
sabo@bolton.ac.uk		 +44 (0) 1204 936782
mecabo@bolton.ac.uk		 afbo@bolton.ac.uk

 

Contact IT Support

Submit your IT Request
Call 01204 903444

In-Person Support

No appointment needed during walk-in hours!
  • ✅ Office 365, SPSS, NVivo
  • ✅ Wi-Fi, apps, device setup
  • ✅ Moodle, Zoom, Email

Monday - Friday 
11:00 AM – 1:00 PM

Where?: 
 Peter Marsh Library
(next to Out of Hours entrance)
Prefer to book a time?

Appointments available between 09:30 AM – 3:30 PM

Book your Appointment
Term time only
(excluding bank holidays & closures)

More IT Support Links

Wi-Fi &
Login Help

Get help with setting up Wi-Fi, troubleshooting login issues, and managing your University account access.

  • Eduroam setup & troubleshooting
  • Reset your password
  • Change your password
  • Find your username

Multi Factor Authentication

Secure your University account with multi-factor authentication by setting up Microsoft Authenticator or Duo Mobile.

  • Setup Microsoft Authenticator (Students)
  • Setup Duo Mobile
    (Staff / Externals)
  • Report a lost or changed phone (request MFA reset)

Bring Your Own Device (BYOD)

To meet Cyber Essentials certification the University is introducing extra cyber security protections.

Click here to learn how staff can access university email and data from personal computers here.

Zoom logo


Zoom is a popular platform for online meetings and virtual classes.

Below are links to get started with Zoom.

  • Zoom Login Page
  • How to sign in to Zoom (SSO)
  • Zoom General Support
365


Access Office 365 for email and other services. Need help logging in or accessing documents?

  • Set up Office 365
  • Set up mobile emails
  • Multifactor Authentication (MFA)
MyBolton

The official app for the University of Bolton, providing useful information, tools, news, events and updates for enquirers, applicants, students, staff and alumni

  • myBolton Website
  • iOS Download Link
  • Google Play (Android) Link

eLearning Support

Access eLearning resources, find Moodle help guides, and get tips for using Turnitin and other digital tools in your studies.

  • eLearning Hub
  • Moodle Help (Students)
  • Turnitin File Requirements
  • LEAP Online

Library Support

Access Library IT FAQs, explore help guides, and find information about library resources and contact details.

  • Library IT FAQs
  • Library Website
  • Library Contact

Timetables

Access your personal timetable, explore help guides, and find information about room bookings and CELCAT tools.

  • View your Timetable
  • Help Guides (sign in required)
  • Occasional Room Bookings (Staff)
  • CELCAT Homepage Guide

Additional Resources

Bring Your Own Device

To meet Cyber Essentials certification the University is introducing extra cyber security protections. Click here to learn how staff can access university email and data from personal computers here.

Software Centre

Access essential academic software such as SPSS, Nvivo, and AMOS for both students and staff.
You’ll find downloads, licence codes, and install guides in one place.
Sign in with your University account is required.

Ansys Engineering Simulation Azure for Students Adobe Creative Cloud NVivo Qualitative Analysis SPSS Amos SPSS Statistics MATLAB Access Microsoft 365 Download
QAA Quality Assured

Click here to read this institution's latest QAA review report

The University is an exempt charity under the Charities Act 2006.
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University of Bolton, Deane Road, Bolton, BL3 5AB

Tel: +44 (0)1204 900600

Email: enquiries@bolton.ac.uk

To make a Freedom of Information Request please email us at foi@bolton.ac.uk