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University of Bolton IT Support

IT Support Portal

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Contact IT Support

Current Student Support

Whether it's accessing your account or using online resources, we are here to assist you.

Below are some common IT issues that students face and the support options available to help resolve them.

Applicant Support

If you are applying for a course and have forgotten your password, please click here to use the password reset tool to regain access to your account.

If you're still experiencing issues, please contact the appropriate department for further assistance:

Home ApplicantsInternational Applicants
+44 (0) 1204 903394
admissions-team@bolton.ac.uk		 +44 (0) 1204 903110
global@bolton.ac.uk
South Asian Bolton Office Middle East & Central Asia Africa Branch Office
+44 (0) 1204 936782
sabo@bolton.ac.uk		 +44 (0) 1204 936782
mecabo@bolton.ac.uk		 afbo@bolton.ac.uk

 

Contact IT Support

  • Submit your IT Request
  • Need Immediate Support?Call 01204 903444

In Person Support

Need IT Help on Campus?
No appointment needed!

✅ Help with Office 365, SPSS, NVivo
✅ Wi-Fi, apps, and device setup
✅ Support for Moodle, Zoom, email & OneDrive
✅ Laptop loan queries

Monday to Friday
11:00 AM – 1:00 PM

Peter Marsh Library (next to Out of Hours entrance)

Available during term time only (excluding bank holidays and University closures).

More IT Support Links

Wi-Fi Guides

  • Can't connect to eduroam
  • Configure Wi-Fi on your device
  • Guest Wi-Fi access

Login Issues

  • Reset your password
  • Change your password
  • Find your username

Library Support

  • Library IT FAQs
  • Library Website
  • Library Contact
Zoom logo

Zoom is a popular platform for online meetings and virtual classes.

Below are links to get started with Zoom.

Zoom Login Page
  • How to sign in to Zoom (SSO)
  • Zoom General Support
365

Access Office 365 for email and other services. Need help logging in or accessing documents?

  • Set up Office 365
  • Set up mobile emails
  • Multifactor Authentication (MFA)

Bring Your Own Device (BYOD)

To meet Cyber Essentials certification the University is introducing extra cyber security protections.

Click here to learn how staff can access university email and data from personal computers here.

myBolton App

The MyBolton mobile app is a quick and easy way to access your course information, contact Tutors and Programme Leaders, find course and assignments, access Moodle, email, timetables, your virtual student ID and more!

myBolton Website

  • iOS Download Link
  • Google Play (Android) Link

Timetables

Access your personal timetable, explore help guides, and find information about room bookings and CELCAT tools.

  • View your Timetable
  • Timetable Guides (requires sign in)
  • Occasional Room Bookings (Staff)
  • CELCAT Homepage Guide

Multi Factor Authentication

  • Setup Microsoft Authenticator (Students)
  • Setup Duo Mobile (Staff / Externals)
  • Report a lost or changed phone (request MFA reset)
  • About MS Authenticator
  • About Duo Mobile

 

Bring Your Own Device

To meet Cyber Essentials certification the University is introducing extra cyber security protections. Click here to learn how staff can access university email and data from personal computers here.

QAA Quality Assured

Click here to read this institution's latest QAA review report

The University is an exempt charity under the Charities Act 2006.
Disclaimer | FOI | Data Protection | Privacy and Cookies |  Charitable Status | Modern Slavery

University of Bolton, Deane Road, Bolton, BL3 5AB

Tel: +44 (0)1204 900600

Email: enquiries@bolton.ac.uk

To make a Freedom of Information Request please email us at foi@bolton.ac.uk